Terms of service

Effective Date: August 10, 2025

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of www.calixolii.com, our mobile applications, membership & points program, affiliate program, and related services worldwide (collectively, the “Services”).

By accessing or using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.

2. Eligibility

You must be at least 13 years old (or the age of digital consent in your jurisdiction) to use the Services. If you are under the age of majority, you may use the Services only with the involvement of a parent or legal guardian.

3. Account Registration & Security

· Provide accurate, current, and complete information and keep it updated.

· Keep your login credentials confidential and notify us promptly of any unauthorized use.

· You are responsible for all activities under your account.

· We may refuse, suspend, or terminate any account at our discretion.

4. Orders & Payment
Order Acceptance: Your order is an offer to buy; we may accept or reject any order.

Pricing & Availability: Prices, promotions, and availability may change without notice; errors may occur. If an error affects your order, we may cancel or contact you with options.

Payments: Processed by third parties including Shopify, Shop Pay, Apple Pay, Google Pay, Klarna, Afterpay, Visa, MasterCard, American Express, and Amazon Pay. Your use of third‑party payment services is subject to their terms; we do not store full card numbers.

Taxes & Duties: You are responsible for applicable taxes, duties, and fees.

Promotions: Promotional offers are subject to separate terms and may be modified or terminated at any time; we may limit eligibility and redemption.

Fraud Screening: We may use automated decision‑making (e.g., Shopify fraud tools) during checkout to detect and prevent fraud.

4.6 Chargebacks, Payment Fraud & Abuse
We may refuse, delay, or cancel orders that we suspect involve fraud, abuse, or high risk, and we may require additional identity or payment verification. Unfounded or bad‑faith chargebacks are prohibited. We may dispute chargebacks, share relevant information with payment networks, and seek recovery of losses and reasonable costs arising from bad‑faith chargebacks, to the extent permitted by law.

· Order Acceptance: Your order is an offer to buy; we may accept or reject any order.

· Pricing & Availability: Prices, promotions, and availability may change without notice; errors may occur. If an error affects your order, we may cancel or contact you with options.

· Payments: Processed by third parties including Shopify, Shop Pay, Apple Pay, Google Pay, Klarna, Afterpay, Visa, MasterCard, American Express, and Amazon Pay. Your use of third‑party payment services is subject to their terms; we do not store full card numbers.

· Taxes & Duties: You are responsible for applicable taxes, duties, and fees.

· Promotions: Promotional offers are subject to separate terms and may be modified or terminated at any time; we may limit eligibility and redemption.

· Fraud Screening: We may use automated decision‑making (e.g., Shopify fraud tools) during checkout to detect and prevent fraud.

5. Shipping & Delivery

Shipping is governed by our Shipping Policy. Any delivery dates are estimates only and not guarantees. Risk of loss and title pass to you upon our delivery of goods to the carrier. International shipments may incur customs duties and delays outside our control.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. We may refuse returns that do not comply with that policy where permitted by law.

7. Membership & Points Program

Participation is governed by our separate Membership & Points Policy (including earning, expiration, and redemption rules). In the event of a conflict between these Terms and the Membership & Points Policy, the Membership & Points Policy controls for program matters. We may suspend or terminate participation for abuse, fraud, or violation of applicable rules.

8. Affiliate & Promotions

If you participate in our affiliate/ambassador/referral programs, your participation is governed by the Calixolii Affiliate Terms. In case of conflict, the Affiliate Terms control for all Affiliate Program matters. We may approve, reject, suspend, or terminate any affiliate account at our discretion. We do not guarantee earnings and are not responsible for lost commissions resulting from cancellations, returns, chargebacks, or tracking limitations.

9. User Content & License
You represent and warrant that you own or have rights to any content you submit (e.g., reviews, photos, videos), and that it does not violate law or third‑party rights.

License: You grant Calixolii a worldwide, non‑exclusive, royalty‑free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and perform your content in connection with the Services and our marketing.

We may remove or disable access to content at our discretion.

9A. Reviews, Defamation & Bad‑Faith Claims
You agree not to post or submit statements of fact you know (or reasonably should know) to be false or misleading about Calixolii, our products, materials, dyes, manufacturing processes, or safety. We may remove user content that is defamatory, harassing, abusive, or otherwise unlawful, and we may suspend or terminate related accounts. If you assert a health‑related claim, you agree to cooperate in good faith by (i) providing timely medical documentation reasonably necessary to assess the claim; and (ii) providing, preserving, or returning samples of the product for third‑party testing. To the extent permitted by law, Calixolii may seek recovery of reasonable costs and attorneys’ fees incurred in responding to bad‑faith or frivolous claims.

· You represent and warrant that you own or have rights to any content you submit (e.g., reviews, photos, videos), and that it does not violate law or third‑party rights.

· License: You grant Calixolii a worldwide, non‑exclusive, royalty‑free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and perform your content in connection with the Services and our marketing.

· We may remove or disable access to content at our discretion.

10. Intellectual Property

All text, graphics, logos, images, designs, product names, and other content on the Services are owned by Calixolii or its licensors and protected by law. Except as expressly permitted, you may not copy, modify, create derivative works, distribute, sell, lease, or exploit any portion of the Services or content without our prior written consent.

11. Mobile App Usage (if applicable)

Your use of any Calixolii mobile application may be subject to additional terms and app store rules. We grant a limited, non‑exclusive, non‑transferable license for personal, non‑commercial use; we may provide updates that you must install to continue using the app.

11A. Health, Safety & No Medical Advice
Products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. Materials and care information may be provided for your convenience, but does not constitute medical advice. You are responsible for reviewing materials information, consulting a qualified professional where appropriate, and conducting a patch test before first use if you have any allergies or sensitivities. To the maximum extent permitted by law, Calixolii is not responsible for adverse reactions arising from your unique sensitivities or conditions unrelated to a defect in the product.

12. Prohibited Uses

Illegal, harmful, fraudulent, deceptive, or abusive activities.

Circumventing or interfering with security or access controls.

Scraping, crawling, or harvesting data without written permission.

Uploading malware or harmful code.

Infringing, violating, or misappropriating others’ rights.

Reverse engineering any portion of the Services.

Bulk/resale purchasing without authorization.

Submitting or amplifying bad‑faith or fabricated safety allegations intended to cause reputational harm.

Initiating or coordinating unfounded chargebacks or fraudulent returns (“wardrobing,” tag removal, or hygiene seal tampering).

· Illegal, harmful, fraudulent, deceptive, or abusive activities.

· Circumventing or interfering with security or access controls.

· Scraping, crawling, or harvesting data without written permission.

· Uploading malware or harmful code.

· Infringing, violating, or misappropriating others’ rights.

· Reverse engineering any portion of the Services.

· Bulk/resale purchasing without authorization.

13. Third‑Party Services & Links

The Services may integrate or link to third‑party websites, tools, or services. Calixolii does not control and is not responsible for third‑party content, terms, or privacy practices. Your interactions with third parties are solely between you and those third parties.

14. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL PRODUCTS, CONTENT, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT.

15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALIXOLII AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES OR PRODUCTS.

WITHOUT LIMITING THE FOREGOING, CALIXOLII WILL NOT BE LIABLE FOR LOSSES ARISING FROM: (A) YOUR MISUSE, IMPROPER CARE, OR FAILURE TO FOLLOW PRODUCT CARE/SAFETY INSTRUCTIONS; (B) YOUR KNOWN OR UNKNOWN ALLERGIES, SENSITIVITIES, OR SKIN CONDITIONS, INCLUDING ANY FAILURE TO REVIEW MATERIALS INFORMATION OR TO PERFORM A PATCH TEST; OR (C) MODIFICATIONS TO A PRODUCT AFTER DELIVERY.

OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICES OR PRODUCTS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CALIXOLII IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

NOTHING IN THESE TERMS SEEKS TO LIMIT OR EXCLUDE LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW (INCLUDING, TO THE EXTENT NON‑WAIVABLE, LIABILITY FOR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE).

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALIXOLII AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES.

OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CALIXOLII IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

16. Indemnification

You agree to indemnify, defend, and hold harmless Calixolii and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, your breach of these Terms or applicable law, your User Content, or your violation of any third‑party rights.

17. Governing Law; Arbitration; Class Action & Jury Waiver

These Terms and any disputes arising from or relating to them are governed by the laws of the State of California, without regard to conflict‑of‑laws principles.

ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS APPLICABLE RULES, CONDUCTED IN LOS ANGELES COUNTY, CALIFORNIA, IN ENGLISH, BEFORE A SINGLE ARBITRATOR.

YOU AND CALIXOLII AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO A JURY TRIAL.

17.x Informal Dispute Resolution
Before filing arbitration, you must send a written Notice of Dispute to support@calixolii.com with your name, account email, a description of the dispute, and the relief sought, and then engage in good‑faith negotiations for 30 days. If we cannot resolve it within 30 days, either party may commence arbitration.

17.x Arbitration Rules; Fees; Venue; Delegation
Arbitration will be administered by the AAA under the applicable AAA Consumer Arbitration Rules. The arbitrator shall have exclusive authority to resolve all disputes regarding arbitrability and the interpretation, applicability, and enforceability of this arbitration agreement. Unless you and Calixolii agree otherwise, hearings will occur in Los Angeles County, California, or remotely as permitted by the rules. Payment of fees will be allocated as required by the AAA rules and applicable law.

17.x Small‑Claims & Injunctive Relief Carve‑Out
Either party may bring an individual action in small‑claims court if the claim qualifies. Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect intellectual property or proprietary information.

17.x 30‑Day Opt‑Out
You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@calixolii.com with your full name, the email associated with your account, and a clear statement that you wish to opt out. Your opt‑out will not affect other provisions of these Terms.

17.x One‑Year Limitation Period
To the maximum extent permitted by law, any claim arising out of or related to the Services or products must be filed within one (1) year after the claim accrues; otherwise, that claim is permanently barred.

These Terms and any disputes arising from or relating to them are governed by the laws of the State of California, without regard to conflict‑of‑laws principles.

ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS APPLICABLE RULES, CONDUCTED IN LOS ANGELES COUNTY, CALIFORNIA, IN ENGLISH, BEFORE A SINGLE ARBITRATOR.

YOU AND CALIXOLII AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO A JURY TRIAL.

18. Changes to Terms

We may modify these Terms at any time. When we do, we will update the “Effective Date” above and post the revised Terms on the Services. Where required by law, we will provide additional notice or obtain consent for material changes. YOUR CONTINUED USE OF THE SERVICES AFTER THE REVISED TERMS BECOME EFFECTIVE CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.

19. Force Majeure

We will not be liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, epidemics/pandemics, war, terrorism, civil disturbances, labor disputes, government actions, power/Internet outages, or third‑party service interruptions.

20. Severability & Waiver

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect. No waiver of any breach or default shall be deemed a waiver of any subsequent breach or default.

21. Assignment; Entire Agreement; Survival

Assignment: You may not assign or transfer these Terms without our prior written consent; we may assign without restriction.

Entire Agreement: These Terms, together with the policies incorporated by reference (including the Privacy Policy, Shipping Policy, Return & Refund Policy, Membership & Points Policy, and Affiliate Terms), constitute the entire agreement between you and Calixolii regarding the Services.

Survival: Provisions that by their nature should survive termination (e.g., IP, User Content license, disclaimers, limitations of liability, indemnification, dispute resolution) will survive.

22. Export, Sanctions & Compliance; Electronic Communications

You represent that you are not located in, under the control of, or a national or resident of any country or entity subject to comprehensive U.S. sanctions. You agree to comply with export control and sanctions laws. By using the Services, you consent to receive electronic communications from us (including legal notices) at the email you provide.

· Assignment: You may not assign or transfer these Terms without our prior written consent; we may assign without restriction.

· Entire Agreement: These Terms, together with the policies incorporated by reference (including the Privacy Policy, Shipping Policy, Return & Refund Policy, Membership & Points Policy, and Affiliate Terms), constitute the entire agreement between you and Calixolii regarding the Services.

· Survival: Provisions that by their nature should survive termination (e.g., IP, User Content license, disclaimers, limitations of liability, indemnification, dispute resolution) will survive.

23. Contact Us

If you have questions about these Terms, please contact us at:

· Email: support@calixolii.com